Insurance mix-up has turned nasty
January 14, 2010 – 1:24 amSome weeks later, I realised we were paying much more than expected and found the new policy was running alongside the old policy, which had been renewed.
Premierline admitted there had been a mistake, but insisted on cancelling the cheaper policy.
When I protested they said the policy was void because I had given them misleading information, which is not true.
This affair has been very upsetting and left us out of pocket. Can you help? J.B. Cheshire
Simon Moon from This is Money replies: Premierline Direct blundered badly then set out to blame you for their deficiencies.